FAQ

Driver FAQs

Pulse is a connected car solution that provides real-time vehicle location, tracking and stolen vehicle recovery. It is installed in your vehicle before you leave the dealership.

If you haven‘t received an email from the dealership, check your spam/junk folder. If it‘s not there, contact the dealer and ask them to resend it.

Click the Forgot Password link in the mobile app on the login page. An email will be sent to you with an access code for verification to reset your password.

Your Pulse subscriptions is good for 3-years. Verify subscription on the mobile app by selecting Vehicle, click on the Details icon, then scroll down and your subscription information is available to view.
If you are logged in, click on Vehicle Details and then select either the Camera Icon to allow the app to access your camera and take a picture, or the Picture Icon to use an existing photo from your phone
If your vehicle has been stolen, take action right away! Contact the police and get a case number. Then, call the Pulse Recovery Hotline at 1-855-501-4490 and provide the case number, so that our recovery team can work in tandem with law enforcement to locate your vehicle. To learn more, visit our Recovery Assistance page.

The Pulse Recovery Hotline Number is: 1-855-501-4490.

By using our GPS tracking product, consumers may benefit from discounted auto insurance premiums of up to 25%. This can add up to significant savings over time. Reach out to your insurance provider to find out how much you can save.